We are there for you in the event of an injury


Do you want to file a claim?

You can contact us to report any claim for your insured animal from Monday to Saturday, from 8:00 AM to 10:00 PM.
We invite you to report your claim directly through our application, which will guide you step by step. Alternatively, you can send us your claim by email at

Please feel free to contact us directly if you have any questions regarding your claim.

We will reach out to you if we have any questions about your request or if we need additional information.

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How to take care of your pet?

Discover tips from veterinarians!

Our team has partnered with veterinarians and animal health experts to offer you quality content.
Enjoy unlimited access to this content to learn more about the health and well-being of your dog or cat!
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The benefits of preventative insurance

Learn to create the best conditions for a healthy, happy pet.
Get access to exclusive courses, insights and tips that help liven up your pet ownership. Made in close collaboration with veterinarians and animal care experts.
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Are you unhappy with your claim decision outcome?

If you are dissatisfied with the decision or want to know more about how it was made, you should contact the person who handled your case in the first instance.

Still not satisfied? You can appeal the decision within 6 months and request that our review board hear your case. 
Send an email to and tell us why you are dissatisfied. 
Other complaints can be submitted to .

How can we assist you?

Still have questions?

Our friendly customer service team is available Monday - Saturday from 8 a.m. to 10 p.m.