We are there for you in the event of an injury

At Lassie, we take into account various factors (breed, gender, age, etc.) to provide you with personalized insurance for your pet. Feel free to fill out our form to discover our different plan options for your pet!

Your insurance is paid monthly or annually depending on the selected payment option, by credit card or direct debit. The first installment is charged on the day you subscribe to the insurance. Subsequent payments will be taken on the 9th of each month. If you have chosen direct debit as your payment method, it will be carried out within 5 business days.
You can manage your payments in our app or on our website, including adding or modifying your information.

At Lassie, your pet must be at least 8 weeks old to subscribe to health insurance. Furthermore, there is no upper age limit, which means we can also insure older dogs and cats. Indeed, we are convinced that every animal, regardless of age, deserves the best insurance for their health.

Yes, at Lassie, we strongly encourage you to insure all the animals in your household, both for preventive purposes and in case of injury. That's why we offer a 15% discount in the first year of subscription to our insurance if you insure 2 animals and more.

To report a claim (illness or accident) for your insured animal, you have two options:

• Fill out the form in the "Insurance" section of our Lassie mobile application. This is the simplest way.

• Alternatively, you can send your claim to the following email address: sinistres@lassie.fr, making sure to mention your insurance number and include any relevant documents for the review of your claim.

You can simply send us the following documents:

• The invoice,

• The veterinarian's prescription,

• And the report from your veterinarian's consultation.

Please note that we need to find the following information: the diagnosis, the reason for the consultation, the date of the first symptoms and the identification number of your dog or cat.

If you are the happy parent of a puppy or kitten less than 120 days old, please note that you can benefit from a waiver of 30-days waiting period for diseases.

To do this, you can send us a Lassie certificate of health, within 10 days of your subscription to the following email address (the certificate must be produced after subscription): sinistres@lassie.fr

Our team will study your request as soon as possible:

• either the certificate of health is rejected and the 30-days waiting period normally applies,

• either the certificate of health is accepted and the waiting period is canceled immediately after receipt of certificate of health.

Please note: all conditions or illnesses existing and/or occurring before the subscription date will be excluded and not covered.

At Lassie, you can cancel your policy without notice at the end of the first insurance period (i.e. after 12 months). At the end of this first period, you can cancel at any time, by writing us, via our chat or by e-mail to: contact@lassie.fr 😊