Discover answers in our Help Desk
Curious about how our app works, or looking for clear answers about your insurance coverage? Our Help Desk is the perfect place to start! You’ll find easy-to-understand guides and answers to the most common questions, so you can get the info you need, whenever you need it.
Get an instant response via chat
Chat with us directly in the Lassie app or right here on our website. Live chat is available Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m.
Our commitment: to respond to you in less than a minute.
Write an email to us
You can reach us at any time at support@lassie.de.
We'll usually get back to you within 1–2 business days!
Is your inquiry regarding a reimbursement request or a follow-up on your case? Please email us at sinistres@lassie.fr.
You prefer a call?
Contact us via chat so we can connect you with a staff member. We're available Monday through Saturday, 9 a.m.–6 p.m.
We’re here to help
Our friendly customer service team is available Monday - Saturday from 8 a.m. to 10 p.m.